Get in Touch With Us

This page is for readers who want to reach the editorial team behind Best Crypto Casinos — to flag an error in a Bitcoin casino review, ask how a bonus term actually works, question a ranking, or raise a partnership enquiry. Email is the only channel we run, and a person reads every message.

Email the editorial team

Write to us at [email protected]. We aim to reply within two working days, though correction requests that need us to re-check an operator's terms page can take longer.

To help us get to a useful answer quickly, include:

• The page or operator you are writing about — a link or the site name is enough.
• What you saw versus what we published, if you are reporting an inaccuracy. Screenshots of a terms page or cashier screen are genuinely useful.
• Your state, if your question is about access. Offshore operators self-restrict different states, and the answer changes depending on where you are.
• Nothing sensitive. Never send us wallet seed phrases, private keys, exchange logins, casino passwords, 2FA backup codes or copies of ID documents. We will never ask for them, and no legitimate casino support team will either.

What we can help with — and what we can't

We are an independent comparison site, not an operator. That line matters, because it determines which problems we can actually solve.

If your issue is with a casino account, contact that operator's own support first — usually live chat inside the site, which most crypto casinos staff around the clock. Keep a record of the conversation. If the operator ignores you, you can escalate to the licensing body named in its footer, typically a Curaçao or Anjouan regulator. Tell us too: repeated, documented payout problems at a site influence where it sits on our lists.

How we rank, and why you might want to challenge it

Our editorial ratings are our own scores, not customer-review averages, and we say so on every list. We research operators rather than test them: we read terms pages, check stated licensing, compare supported coins and withdrawal conditions, and cross-check bonus figures against what the cashier and promotions pages say. The scoring weighs coin support (BTC first, plus ETH, LTC, USDT, USDC and DOGE), stated payout speed and withdrawal limits, verification demands, game range, bonus value against its playthrough, and how clearly the operator publishes its terms.

Some of the links on this site are affiliate links, and we may earn a commission if you open an account through one. That relationship does not buy position, does not raise a rating, and does not stop us publishing a drawback. If you think a placement looks bought, email us and say which one — we will show you the reasoning.

Questions readers most often raise about the top-ranked sites

A fair share of our inbox is about three or four specific operators, so here is the short version of what we publish about them and where we'd expect follow-up questions.

• BetPanda (rated 10.0) — sits top mainly on its low-friction crypto flow and a straightforward headline deal: 10% weekly cashback. Cashback is calculated on net losses over the qualifying week and is credited on the operator's own schedule, with its own minimum thresholds and any wagering condition set out in the promotion terms — read those before you count on a figure. Limitation: a recurring cashback percentage is worth far less than it sounds if you play infrequently, and like every site here it is licensed offshore, not by any US regulator.
• CoinPoker Casino (rated 9.9) — the pick for readers who want poker alongside casino play, which is why it draws questions we can answer and questions we can't. Its 150% welcome bonus up to $2,000 is a deposit match, so you must fund the account to trigger it, and it releases against playthrough requirements and a time limit stated in the bonus terms. Limitation: the bonus unlocks in stages rather than landing as cash, and poker-weighted rakeback structures suit regular players far more than occasional ones.
• Cryptorino (rated 9.7) — headline is a 100% match bonus up to 1 BTC plus 10% weekly cashback. A BTC-denominated cap is the most common thing readers email about: because it is priced in Bitcoin, the dollar value of that ceiling moves with the market, and so does the value of a balance you leave on site. Limitation: the maximum is only reachable with a very large deposit, and the match carries wagering requirements and expiry dates that decide whether it is worth taking at all.
• Punkz (rated 9.7) — a 20,000 USDT welcome bonus plus 15% cashback, priced in a stablecoin, which is why it attracts readers who want to avoid price swings during play. Limitation: a headline figure that size is a tiered ceiling across qualifying deposits, not a sum anyone is handed, and the playthrough attached to it is the number that actually matters.

Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave come up regularly too — cashback, rakeback, multi-deposit packages and free spins between them. Whichever you ask about, our answer starts in the same place: what are the wagering requirements, what is the time limit, which games contribute, and is there a cap on what the bonus can convert to.

Paying in and cashing out: what we can explain

We get a steady stream of mechanics questions, usually from readers newer to crypto. We can walk you through the general shape of it; we cannot see your account.

1. Getting coins. Buy BTC, ETH, LTC, USDT, USDC or DOGE on an exchange, or hold them in a self-custody wallet where you control the keys. Self-custody means no recovery service if you lose the seed phrase.
2. Depositing. Casinos generate a deposit address per coin and network. Sending the right coin on the wrong network is the most common way people lose funds, and it is usually unrecoverable.
3. Fees and confirmations. Network and gas fees are paid to the blockchain, not the casino. Bitcoin confirmations depend on congestion; Litecoin and stablecoins on cheaper networks generally clear faster and cost less, which is why plenty of players deposit in BTC but move day-to-day balances in LTC or USDT.
4. Withdrawing. Advertised "instant" payouts describe an operator's processing target, not a tested result, and they exclude blockchain confirmation time. Check the minimum and maximum withdrawal per coin, any daily or monthly cap, and whether a pending bonus locks your balance.
5. Verification. Some sites let you play with an email address alone; many still ask for identity documents at a withdrawal threshold, on a risk review, or where their licence requires it. "No KYC" describes a lighter default, not a guarantee you will never be asked. We never help anyone supply false details or bypass a verification, geoblock or sanctions check, and we won't answer emails asking for that.

Two risks worth naming plainly: you can lose the money you gamble, and the crypto itself can fall in value while it sits in your account. Holding a balance in a stablecoin like USDT or USDC removes the second risk, not the first.

Questions about games, sportsbooks and coverage gaps

Readers often email asking whether a site carries a particular category rather than a particular title. Broadly, the operators we cover run slots from third-party studios, live dealer rooms with real croupiers streaming blackjack, roulette and baccarat, RNG table games, and crypto originals — crash, dice, plinko and in-house variants, many of which publish a provably fair seed check you can verify yourself. Third-party slots rely on RNG certification by the studio and its testing labs instead. If you want to know which sits where, ask about the specific site and we will tell you what we could verify and what we couldn't.

Most of these brands also run an adjacent sportsbook, and several add esports, virtuals or poker. Those products sit under the same account and wallet but usually have separate bonus terms, separate wagering contribution rules and different limits — a casino cashback offer rarely covers sports bets. Say which product you mean when you write in. If your question is really about UK-facing sites outside the GamStop scheme, our guide to casinos outside GamStop is the better starting point; this site covers crypto casinos for US players.

Legal standing, age limits and getting support

Everything on this site is for adults only. The minimum is 18 at most offshore operators, but 21 applies at some sites and under some state rules — check the age stated in the terms of the specific casino before you register, and follow whichever minimum is higher for you.

There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. Regulated online casino gaming exists in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. For most US players, offshore crypto casinos therefore sit in a legal grey area. Some states are more explicitly restrictive than others, and operators self-restrict different states, so check your own state's law and the site's own terms before depositing. On tax: US players are generally liable on gambling winnings and on crypto gains, and record-keeping matters more when you are moving coins — treat that as general information and consult a qualified tax professional about your situation. Anything we say about the law here is general too, not legal advice.

Gambling should never be a way to make money, cover a shortfall or handle stress. If it has stopped being entertainment, the National Problem Gambling Helpline is free and confidential 24/7 at 1-800-GAMBLER. Be aware that offshore sites may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, and a self-exclusion registered with a US state program will not reach them. If you email us about this, say so and we will point you to the relevant resources without any commercial suggestions attached.

Press, partnerships and corrections policy

Operators and agencies are welcome to write in. Introduce the brand, the licence it holds and what you are proposing. We will consider a site for review on its merits, and we will tell you upfront that a commercial arrangement does not secure a rating, a rank or the removal of a criticism. Correction requests from operators go through the same check as reader ones: show us the current terms page and we will update the review and note the date. Our factual claims were last reviewed on Sep 23, 2026, and pages carry the date they were checked because bonus terms, coin support and state restrictions change without notice.

Not sure who to address it to? Send it anyway — editorial enquiries reach Tyler Mercer and the review team, and we will route anything that belongs elsewhere. A short, specific message beats a long one, and if your question turns out to be one several readers share, we will usually answer it on the relevant review page as well as in your inbox.